Terms and Conditions Individuals
GENERAL TRAVEL CONDITIONS
The general conditions are filed with the Rotterdam Chamber of Commerce under number 6217687 and are listed on our website (www.rotterdamxperience.com). We will send you a digital copy free of charge upon request.
Article 1: Scope
These conditions apply to all travel agreements concluded with Travel Xperience travel. Where the conditions speaking about or refer to the following provisions should be understood as: The tour operator: Travel Xperience, established in Rotterdam, registered at the Chamber of Commerce under number 6217687. The traveler: individual who wishes to make use of the trips offered by Travel Xperience. The agreement means an agreement whereby the travel organizer undertakes towards the other party to provide a package offered by it pre-arranged trip that includes an overnight stay or a period of more than 24 hours and at least two of the following services: transport, accommodation or other non residential or transport related tourist service, which covers a significant portion of the trip.
Article 2: Formation and content agreement
1 The agreement is established by accepting the offer the traveler of the travel organizer, either directly or through an intermediary.
2 The traveler who enters into a contract on behalf of fellow travelers, is liable for all obligations arising from the contract.
3 The traveler is obliged relevant personal circumstances that may affect the travel version (illness / disability, etc.) to make reservation known. This requirement also applies to fellow travelers, if the traveler on behalf of one or more fellow travelers into an agreement.
4 the publication in which the agreed travel is recorded is part of the agreement. Obvious errors, mistakes and / or minor changes in a publication the tour operator does not bind.
5 The tour operator is not responsible for brochures and other information, published under the responsibility of third parties.
6 Different terms and conditions apply only if expressly accepted in writing by the tour operator and apply only to the relevant agreement (s).
7 Amendments and additions to any provision in the agreement and these conditions are only valid if agreed in writing by both parties
have been approved.
8 The contract and these terms and conditions constitute the entire agreement setting forth the rights and obligations of the tour operator and the traveler.
9 In case of conflict between this text and in another language version of these terms and conditions shall prevail Dutch text.
10 If any provision of these terms for any reason is not valid, keep these conditions will remain in effect. The invalid provision shall be replaced by a provision that the invalid provision as closely as possible in terms of content.
11 These conditions also for the benefit of all (legal) persons, the organizer, in the broadest sense of the word, uses or has used in concluding and / or performing the contract or in the conduct of its business.
12 In case of differences between the contract and these terms and conditions, the provisions of the Agreement shall prevail.
13 If some of the traveler preferences are confirmed as preference is taken into account as much as possible with the appropriate preference. A preference can never be guaranteed and binds the organizer than either.
Article 3: Information of the travel organizer and / or travel agent
The tour operator and / or mediator are required no later than 5 calendar days before the departure date, provide the following information to the traveler in writing: name, address and telephone number of the booked accommodation, transport, local representative of the travel agent and all the necessary flight.
Article 4: Information traveler
The passenger must provide the tour operator and / or mediator all relevant information requested him explicitly. When the traveler provides incorrect information and this leads to the tour operator and / or mediator, which costs may be charged to additional costs.
Article 5: Price
1 The price stated in the contract is fixed and all required services are included, subject to an obvious clerical error.
2 The alleged price in the contract may be up to 21 days before departure to be revised up or down, to the extent that the revision is the result of a change in: a) the exchange rates applied to the journey and / or b) transportation costs, including fuel costs, and / or c) the charges for certain services and taxes. If the increase exceeds 10% of the total price, the traveler may cancel the contract without compensation. In that case the traveler is entitled to reimbursement of all the amounts he has paid to the tour operator.
Article 6: Payment
1 The tour operator late receipt of a completed booking form by the traveler within a maximum of 10 days to know if the chosen holiday is available. The passenger from that moment a temporary reservation.
2 For all tours of the tour operator is a deposit of 30% of the price with a minimum of 135 euros in advance required. The remaining payment should be paid 6 weeks before the day of departure met. When booking less than 6 weeks before departure the entire sum must be paid immediately.
3 A temporary reservation is confirmed if the travel agency no later than the last day of the period mentioned in the invoice cost, as referred to in Article 5 on her, stated on the invoice, bank account has received.
4 If the traveler within the period mentioned in the invoice its obligations to the tour operator has paid the travel organizer is entitled to have the temporary reservation canceled.
Article 7: Transferability of the booking
1 The passenger may, before the start of the journey, transfer his journey to a third party who must meet all conditions of the agreement organizer. The transferor must advance of departure the tour operator and, where applicable, the travel agent of this transfer to notify.
2 The transferor and the transferee are jointly and severally liable for the payment of the total price of the trip and the cost of the transfer. The costs associated with this transfer amounts per person: a) up to 31 days before departure: 25EUR, plus any additional costs due to the carrier associated with this transfer. b) from 30 days before departure: 75EUR, plus any additional costs due to the carrier associated with this transfer. c) postponement of the date of departure or reduction of the number of paying passengers is treated as a (partial) cancellation subject to 11 of Article applies. In this case, no change fees due. d) the applicant, the traveler and the substitute are jointly and severally liable to the tour operator for the payment of the outstanding part of the fare.
Article 8: Other changes by the traveler
If the traveler requests another change, the travel organizer and / or travel agent may charge all expenses caused thereby. The travel organizer, changes in the extent possible, accepted on condition of payment of administrative expenses following:
a) up to 31 days before departure: 75EUR, payable to the plus any additional costs
carrier associated with this transfer.
b) from 30 days before departure, the cancellation (see Article 11) shall apply. Under changes means change of dates and / or destination, plus any additional costs due to the carrier associated with this transfer.
c) Postponement of the departure date or reducing the number of paying passengers is treated as a (partial) cancellation subject to 11 of Article applies. In this case, no change fees due.
Article 9: Changes by the tour operator before departure
1 If, before the start of the trip, one can not carry out the essential points of the contract, the tour operator, the traveler as soon as possible, and in any case before departure, to bring them up to date and to inform him the ability to cancel the contract without penalty, unless he accepts the change proposed by the tour operator.
2 The traveler must as soon as possible, and in any case before departure, ask the travel agent or tour operator of his decision.
3 If the traveler accepts the change, there is a new agreement be concluded, it must be confirmed in writing.
Article 10: Termination by the tour operator
1 The tour operator is entitled to cancel a tour if the minimum number of participants for a trip is not achieved. When traveling for more than 10 days later than the traveler will receive 14 days notice prior to departure. For travel less than 10 days later than the traveler gets 7 days before departure message.
2 In some cases the tour operator checks if there is a place available in the journey of the second preference specified by the client. It is logical that any difference in the fare is paid by the customer or will be refunded by the tour operator. If the second choice is no longer available, the organizer will refund the paid amount.
Article 11: Termination by traveler
Cancellation must always be done by mail. It takes into account the date of receipt of the travel company. If the traveler cancels the contract and no cancellation has closed or no valid coverage that falls under cancellation, the traveler has to pay the booking fee and the following cancellation fees:
to 8 weeks before departure: the customer pays the deposit. 6 weeks before departure: the customer pays 35% of the fare. 4 weeks before departure: the customer pays 50% of the fare. 2 weeks before departure: the customer pays 75% of the fare. 1 week before departure: the customer pays 90% of the fare. less than 7 days prior to departure, on the day of departure itself and from the day of departure: the customer pays the entire amount. Cancellations outside office hours are deemed to have been made on the next business day. To close to prevent problems the customer is wise cancellation insurance.
Article 12: Total or partial non-implementation of the trip
If during the journey that an important part of the services covered by the agreement, will not be executed, the tour operator shall take all necessary measures to offer the traveler appropriate and free alternatives with a view to continuing the journey.
Article 13: Liability of the tour operator
1 The tour operator is responsible for the proper execution of the Agreement in accordance with the expectations that may have on the basis of the provisions of the Agreement to tour operator reasonably, and for the contract obligations regardless of whether such obligations are to be performed by himself or by other service providers, without prejudice to the right of the organizer to hold the other service providers.
2 The travel organizer for the acts and omissions of his agents and representatives acting in the exercise of their function as much as for his own acts and omissions.
3 If an international treaty applies to a service included in the travel contract shall be excluded if appropriate, the liability of the tour operator under that treaty or restricted.
4 As far as the tour operator does not itself perform the services provided in the travel contract, its liability for material damage and compensation for the loss of travel enjoyment together once limited to the unanticipated service (s).
5 The tour operator is not liable if and insofar as the traveler has been harm, and / or could, stories by insurance, such as travel and / or cancellation, as well as the damage falls within the normal risks of the activity.
6 When the tour operator is liable for loss of enjoyment of the traveler, the fee at any time up to the height of once the fare.
7 Notwithstanding the preceding paragraphs of this article is the liability of the tour operator at all times be limited to a maximum of once the fare.
Article 14: Liability of the traveler
1 The traveler is liable for the damages incurred by the tour operator and / or mediator, their staff or their representatives by his mistake, and when he had agreed obligations are not met. The error is evaluated according to the normal behavior of a traveler.
2 The customer is aware of the fact that participation in activities of local agents, for him / her and for third parties, and for his / her goods and / or goods from third party, risks damage injury, damage and consequential damages including entails understood – These risks are explicitly for their own account.
3 Each traveler is responsible for taking out travel insurance. By not taking out travel insurance are all possible damages and costs borne by the traveler. Travel Xperience is not liable for damages and costs incurred by the passenger during the booked trip. Not taking out travel insurance by the traveler’s own risk.
Article 15: Complaints
1 Before departure: complaints for the travel agreement is executed, the traveler must as soon as possible by registered letter with acknowledgment of receipt or at the travel agent or organizer.
2 During the trip: symptoms during the execution of the contract, the traveler must visit the site as soon as possible, notify in an appropriate and evidence (written) way, in order to search for a solution. Before that, he must – in this order – contact a representative of the travel organizer, or a representative of the travel agent or directly to the travel agent, or finally directly to the tour operator.
3 After the trip: a complaint was not satisfactorily resolved or passengers could impossible to formulate a complaint, he should at least 2 weeks after the end of the travel contract with the travel agent or otherwise to the tour operator by registered letter or against receipt file a complaint. Watch out! Complaints which are not made in places known to the agent or directly with the tour operator will not be considered.
Article 16: Governing Law
All agreements between the travel agency and the client Dutch law. To the extent not otherwise provided by mandatory law, all disputes which may arise are presented following an agreement to review by the competent court in Rotterdam. Guarantees we offer our customers: We will do everything to you with a safe and comfortable feeling to let us book a trip and traveling.